Buyer Beware: 7 Common Time Management Software Problems
BrightLocal found that 84% of people trust online reviews. Software shoppers are more inclined to choose products with positive reviews than to consider products without reviews.
Since no product is perfect (even pizza and chocolate have their detractors), it is not possible to please everyone. However, sometimes there will be poor reviews. Time management software is a vital tool for project management.
You need to be able read through reviews and identify positive indicators before you decide to buy time management software.
Capterra’s time-tracking software directory includes more than 300 products. Just over half of them have received a rating of at least 4/5.
What is keeping half of the users from receiving an excellent rating? How can you identify user issues and determine if they are systemic or occasional?
We are here to help.
Here are seven common time management software issues you should be aware of
You have a budget and a lot of work to do as a small business buyer. You will need to research the systems, create a shortlist, schedule demos and possibly even facilitate post-purchase implementation.
What is the most important thing on your to-do-list? Selecting the right system.
Below we will discuss time management software issues that are frequently mentioned in user reviews. We’ll also discuss whether these should discourage you from purchasing the product.
1. A poor user interface
Clippy, it’s not now!
Software must be intuitive and user-friendly to appeal to the masses. Software must meet certain criteria such as an intuitive GUI and efficient troubleshooting.
Time tracking software reviewers frequently mention user interface issues as a major complaint. These issues often lead to other problems, such as inability to maximize software capabilities.
Decision time: Reviewers who point out a broken or ugly interface are doing you a favor and giving you an easy way to walk away. If you don’t know how to use the software, even the best software system in existence, it is useless for your business.
2. No offline functionality
Where did the internet go?
Another complaint is about internet-related software functionality. You might want to consider moving if you experience slow load times or dropped connections.
Internet problems can be caused by anything from hackers to rat-chewed wires, but the most important thing to look out for is time management software that can track time even when you’re offline.
Decision time: Purchase software with offline time tracking functionality if you have employees who work in areas where internet service is not always available.
3. Limited versions available for free and more expensive systems
Jerry, don’t worry! You can afford it!
Every small business should seriously consider purchasing budgets. There are many free time tracking apps that you can use to track your time.
Be aware that not all time management software features, such as customer support and additional users, are available only to paid users. This can lead to negative user reviews by people who expect free software to meet all their needs.
Many time tracking software caters to larger organizations. These systems have higher monthly subscription fees, which has led to complaints from freelancers and SMBs that they don’t allow them to afford enterprise-level time tracking software.
Decision time: Double check the version of the software that the reviewer is using before making a decision. Before you take the system for a test drive and compare the paid plans to the free one, set your expectations accordingly. Ask the sales rep for the size of your company. Reputable vendors will be open about their pricing.