ITIL Change Management Process: What’s it all about?
Change is a constant fact of life. IT service management is subject to change. This is why ITIL change management is necessary in ITIL service management. The ITIL service transition stage is where the ITIL management process takes place. Service owners need to be able to understand the ITIL change management process within ITIL. ITIL online courses that discuss the ITIL service transition stage stress the importance of ITIL management.
ITIL Change Management Goals
The ITIL change management process’s main objective is to respond to customer’s changing business while maximizing customer value and reducing disruptions, incidents, and rework.
You might have to plan, design, develop, and implement new services, or update existing services, depending on the needs of the customer or business. These can be added features for a service, increasing its capacity, increasing availability, or any other requests that could affect the service management.
It is important to have a well-organized and efficient change management process. Even minor changes in a service can have a significant impact on other services. The change management process is essential to ensure that the customer receives maximum value and minimizes service outages, degradation, or incidents.
The ITIL change management process also aims to respond to business and IT requests for changes that will align services with business needs. The world changes and so do the business’s requirements. This means that the services the business provides for customers must change. All of these factors can trigger IT requests. ITIL is a process that aligns IT Service providers with business needs.
ITIL Change Management Objectives
ITIL change management aims to ensure that ITIL changes are documented in a controlled way. Then, changes can be evaluated, approved, prioritized, tested, implemented and documented. Depending on the size and provider of IT Services, an organization may have multiple services. These services can interact to create value for the customer.
Controlled changes must be made to services that will undergo a change. If the impact of a change is not properly assessed before the change is made, the company could suffer financial and soft losses.
Each change within an organization should be managed by the ITIL change management team to see the impact and determine which areas will be affected. Before implementing any change, it is important to evaluate and plan the outcome of the change.
This figure shows the scope of ITIL change management. You can see that there are three types fundamentally of changes as you can see in the figure on the left.
These changes occur on three dimensions of IT service management.
IT Service Provider side
The business side manages business processes and business operations during the ITIL Change Management process. The IT Service Provider manages the IT services, portfolio, and operations during the ITIL Change Management. On the supplier side, the ITIL Change Management manages the supplier business, external services and operations.
All aspects of a business must be coordinated in order to deliver valuable service to customers.